Cancellation Policy

Refunds are subjects to the Travellergram refund policies and refunds may vary from hotel to hotel. Travellergram has its own cancellation policy independent of the hotel. Be sure to carefully read the amount of the cancellation penalies and the date frame of the cancellation penalties before paying for your reservation.

The amount of the cancellation penalties can be viewed on the booking preview page before paying.

Bookings for the cancellation of which the full amount will be charged are considered non-refundable and cannot be changed or refunded. Refunds are only allowed for refundable hotel bookings. Please refer to your hotel voucher details for more information. Cancellations may be subject to some additional fees and penalties depending on Travellergram's cancellation policy.

Refunds for hotel bookings may take up to 10 days after receiving a refund request and once approved by Travellergram.

Refunds can only be made once ( subject to Travellergram's cancellation policy ). The amount of penalties cannot be changed or negotiated.

How to request a refund?

You can request a refund in four simple steps using your Booking ID

1 Find Your Booking ID on E-Voucher Or go to our home page and click check order
2 Send email to request refund with your booking ID and the reason
3 We will give notification for your refund status
4 The refund process for Hotel reservations may take up to 14 days after a complete refund request has been received