Refunds are subjects to the Travellergram refund policies and refunds may vary from hotel to hotel. Travellergram has its own cancellation policy independent of the hotel. Be sure to carefully read the amount of the cancellation penalies and the date frame of the cancellation penalties before paying for your reservation.
The amount of the cancellation penalties can be viewed on the booking preview page before paying.
Bookings for the cancellation of which the full amount will be charged are considered non-refundable and cannot be changed or refunded. Refunds are only allowed for refundable hotel bookings. Please refer to your hotel voucher details for more information. Cancellations may be subject to some additional fees and penalties depending on Travellergram's cancellation policy.
Refunds for hotel bookings may take up to 10 days after receiving a refund request and once approved by Travellergram.
Refunds can only be made once ( subject to Travellergram's cancellation policy ). The amount of penalties cannot be changed or negotiated.
If the booking was not registered in the hotel system upon arrival at the hotel, and the guest contacted us and informed us via email firstname.lastname@example.org , and after that we could not solve the problem, then the money will be fully refunded.
You can request a refund in four simple steps using your Booking ID
|1||Find Your Booking ID on E-Voucher Or go to our home page and click check order|
|2||Send email to email@example.com request refund with your booking ID and the reason|
|3||We will give notification for your refund status|
|4||The refund process for Hotel reservations may take up to 14 days after a complete refund request has been received|
In case of dispute the booking transaction, please note that if the bank resolves the dispute in favor of the Travellergram, Travellergram will charge additional 50 USD dispute fee from the total amount.
For those booking for testing purposes, the booking will be canceled and refunded in accordance with the Travellergram cancellation policy and an additional 50 USD will be deducted.